Shipping policy

Last updated: May 25, 2026

Dojo TCG places particular importance on the quality and security of every shipment. Each product is prepared with care, photographed before packing, and shipped under suitable protection.

1. Delivery areas

Dojo TCG currently delivers to the following destinations:

Metropolitan France (Corsica included)
European Union: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Poland, Portugal.

French overseas departments and territories, other EU member states not listed above, and countries outside the European Union are not served at this time.

2. Processing times

Orders are prepared and shipped within 1 to 3 business days from payment confirmation, Monday to Friday (excluding public holidays and closure periods announced on the site).

You receive a shipping confirmation email containing the tracking number as soon as your parcel is handed over to the carrier.

3. Transit times

The times below are indicative, from the shipping date:

Area	Estimated time
Metropolitan France	1 to 2 business days
European Union (served areas)	3 to 5 business days

These times do not account for any delays attributable to the carrier, local postal services, exceptional situations (strikes, bad weather, peak periods), or cases of force majeure.

4. Shipping costs

Shipping costs are calculated automatically at checkout based on:

the weight and dimensions of the parcel;
the destination;
the chosen delivery method (pickup point, home delivery, tracked shipping, insured shipping).

The exact amount is displayed before final payment confirmation.

5. Carriers and delivery methods

Depending on your destination and the chosen delivery method, your parcel may be handled by:

Colissimo (La Poste) — home delivery in Metropolitan France, with tracking
Mondial Relay — pickup-point delivery in France and the served European countries
Any other partner carrier mentioned at checkout

For high-value orders (in particular graded slabs), we systematically use tracked and insured shipping, with a signature required on delivery.

6. Packaging and protection

Each product is carefully packed and suited to its nature:

Single cards: penny sleeve + toploader or semi-rigid holder, sealed with a Dojo TCG custom tamper-evident label ("void" device). This label guarantees the authenticity and integrity of the card; breaking it after delivery results in the loss of the right of withdrawal (see Return Policy).
Graded slabs: reinforced protection, shock-absorbing padding, suitable rigid or semi-rigid box
Sealed products: reinforced cardboard packaging, protective padding

For traceability and fraud-prevention purposes, each shipment is photographed and/or filmed before the parcel is sealed. This internal documentation is kept and may be produced in the event of a dispute.

7. Parcel tracking

As soon as your order ships, you receive a tracking link by email allowing you to follow your parcel at any time. For orders placed as a registered Customer, tracking is also available from the "My orders" area.

8. Lost or undelivered parcel

If your parcel has not been delivered beyond the indicative times above, contact us by email at contact@dojotcg.com, stating your order number. We will open an investigation with the carrier, which may take 7 to 21 days depending on the carrier and destination.

At the end of the investigation:

If the parcel is found: delivery resumes normally.
If the parcel is declared lost: full refund or reshipment of an equivalent product (subject to stock availability).

9. Incorrect delivery address

It is the Customer's responsibility to verify the accuracy of the delivery address entered at checkout. In the event of an incorrect or incomplete address resulting in the parcel being returned to the sender, the cost of a new shipment will be borne by the Customer.