Refund policy

Last updated: May 25, 2026

This policy sets out the conditions under which you may return a product purchased on dojotcg.com and obtain a refund. It applies in addition to our Terms and Conditions of Sale.

1. Right of withdrawal period

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a period of fourteen (14) calendar days from the receipt of your order to exercise your right of withdrawal, without having to give any reason.

2. Products excluded from the right of withdrawal

2.1 Single cards with a custom seal

Single cards are supplied in protective packaging closed with a Dojo TCG custom tamper-evident label ("void" device). In accordance with Article L221-28 5° of the French Consumer Code, these cards are excluded from the right of withdrawal once the original seal has been opened, peeled off or damaged after delivery.

You may examine the card through its transparent packaging without breaking the seal. In that case, the 14-day right of withdrawal remains fully applicable.

This device serves a dual purpose: guaranteeing the authenticity of the card (no substitution possible between delivery and a potential return) and preserving its condition (no handling outside the original protection).

2.2 Opened factory-sealed products

Boosters and other factory-sealed products whose original packaging has been opened are also excluded from the right of withdrawal, in accordance with Article L221-28 5° of the French Consumer Code.

2.3 Graded slabs

Graded cards (slabs) are excluded from the right of withdrawal, pursuant to Article L221-28 3° of the French Consumer Code, which excludes clearly personalised goods.

Each graded slab is a unique product due to:

the grade assigned to the card by the grading company, specific to that copy;
the unique certification number affixed to the sealed case;
the unique grader / card / grade / number combination, which makes it non-interchangeable.

This exclusion is stated explicitly on every slab product page and in the order summary, before payment is confirmed.

3. How to exercise your right of withdrawal

Step 1 — Notify us

Send your request by email to contact@dojotcg.com within 14 days of receipt, stating:

your order number;
the product(s) concerned;
your clear decision to withdraw.

You may use the withdrawal form template below (not mandatory):

"I hereby notify you of my withdrawal from the contract for the sale of the item below:

— Order no.: [order number]
— Ordered on: [date]
— Received on: [date of receipt]
— Customer name: [first and last name]
— Customer address: [postal address]

Date: [date]"

Step 2 — Return the product

You have 14 days from your notification to return the product to us:

in its original, complete packaging (instructions, accessories, any certificates);
in a resaleable condition;
using a tracked shipping method, insured up to the value of the product (any loss or damage occurring during the return remains your responsibility if the product was not properly insured).

The return address will be sent to you by email after your withdrawal notification.

Step 3 — Return costs

Return shipping costs are borne by the Customer. We strongly recommend using a tracked and insured shipping method.

4. Refund

The refund will be issued within fourteen (14) days from the date on which we were informed of your decision to withdraw, or from the receipt of the returned product if later.

The refund is made:

using the same payment method used for the order;
for the price of the returned product as well as the original delivery costs (at the standard rate, excluding premium delivery options chosen by the Customer).

5. Products damaged on arrival

If you receive a product damaged in transit, you must:

Note precise and detailed reservations on the carrier's delivery slip, or refuse the parcel if the packaging is clearly compromised.
Report the incident to us by email at contact@dojotcg.com within 48 hours, attaching:
- several photographs of the outer parcel (before opening);
- photographs of the inside and of the product;
- a detailed description of the damage.

Without reservations made to the carrier or a report within 48 hours, your claim will be ineffective.

If the claim is validated, we will proceed, depending on the case, with: a full refund, a replacement shipment (subject to available stock), or store credit.

6. Non-conforming products

If you consider that a product received does not match its description, contact us within 14 days of receipt, by email at contact@dojotcg.com, with photographs of the product and a precise description of the non-conformity observed.

After review, we will propose an amicable solution: refund, replacement, or a goodwill gesture depending on the case.

7. Legal warranties

Independently of this commercial policy, the Customer benefits from the legal warranty of conformity (Articles L217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). To invoke these warranties, write to us at contact@dojotcg.com.